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Reactive (Score 0-1)

In the Reactive stage, network performance monitoring is usually an afterthought until there is an issue. Monitoring is loosely accomplished using an assortment of free tools and notification of problems comes from end-users complaining about poor performing or unavailable network services. Some characteristics of this stage include:

Transitioning from Reactive to Informed requires the implementation of formal monitoring tools and processes.

Informed (Score 1-2)

In the Informed stage, formal tools and processes are in place to monitor fault, availability, and performance of the network and include automated alerting and escalation of issues. Monitoring tools typically consist of a single or multiple point products with little to no integration. As organizations progress through the Informed stage, they often begin to add additional monitoring coverage such as traffic and bandwidth, change and configuration, IP address, and device tracking to name a few. Characteristics of this stage include:

Even large organizations with a number of IT staff can get stuck in this phase if there isn’t someone with an overall monitoring vision.

Integrated (Score 2-3)

In the Integrated stage, monitoring is a critical component of the delivery of network based services. In many cases, you will see the introduction of a dedicated monitoring engineer(s) whose full-time job is to optimize and maintain the monitoring toolset. Instead of relying on stand-alone point products, the monitoring toolset will become more tightly integrated allowing all aspects of the performance of the network to be viewed in a single-pane-of-glass.

Automated (Score 3-4)

In the Automated stage, organizations have implemented tools that provide process automation for critical activities including change and configuration management, and IP address management. Consideration is being given to high availability of the monitoring solution to ensure continuity.